Scheduling Appointments

You can secure your appointment by phone, or online using Visa, MasterCard, Discover, or American Express, Apple Pay or PayPal.

A $50 deposit is required to secure your appointment when booking and is non-refundable.

Guest Cancellations

We ask that you inform us of any cancellations within 24 hours before your appointment. Cancellations with less than 24 hours notice will be charged 100% of the fee. Any cancellation made prior to 24 hour notice will be refunded the entire amount, minus the deposit which can be used for a future reservation.

Frequently Asked Questions
Massage Therapy Services

What do I wear to my massage?

Robes are recommend, it's easier for you to step out and get dressed again. Rest assured, before your massage begins, your therapist will leave the room so that you can undress to your comfort level and get settled on our heated massage table.

Am I covered during my massage?
All of our massage therapists are trained to be professional and use appropriate draping techniques to make you feel comfortable and relaxed.

How old do you have to be to receive services?

Do I tip after my appointment?Can a Minor receive a massage?
Services are provided to clients 18 years or older.

What information is required before services are rendered?

In order to provide the best service possible, all new clients are required to complete a New Client Registration form. You will be asked to provide any medical history, past/present injuries or surgeries, current medications taken, or other physical conditions we should be made aware of.

What is included in the session?

All sessions include complimentary aromatherapy and a specially curated music playlist made specially for Black Ivy Wellness.

Be sure to communicate any areas of discomfort or pain to your therapist so that they may be addressed.

What is the travel fee? How is it calculated?

The travel fee covers the cost of the mobile service for travel to the location where services will be rendered. It is .45 per mile and includes mileage to and from our starting destination. Please use zip code 21136 when calculating travel.

Parking at your destination must be provided, if services are provided at a home, business or venue where parking is paid, the fee for parking will be included in the final bill.

Frequently Asked Questions

Black Ivy Products

Return Policy

Due to the nature of our small business, products purchased are not able to be refunded or exchanged. Once orders are placed, we are not able to cancel them.

Please reach out to us at info@blackivywellness.com should you have questions regarding our products prior to finalizing your purchase.

Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution center on the following US holidays:

New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas

We ship all of our products First Class Shipping and Priority Mail to Domestic customers and First Class International Shipping and Priority International to International Customers.

Step 1: Place your order
Step 2: Allow us 5-7 days for processing
Step 3: Your order is shipped and will be delivered in the selected timeframe

Please allow 7-10 days for processing for limited release collection drops.

SHIPPING INFO:

STANDARD: 1st Class USPS 3-7 business days from ship date, not order date.
PRIORITY INSURED: 1-3 business days from ship date, not order date.

Please note: the above estimates do not include processing and shipping time. After you’ve placed an order, please allow an additional 7-10 business days to receive your shipping confirmation with tracking details and then your shipping time to receive your Black Ivy Wellness products.

Additional Information

Celebratory/Party Planning Options

Are you getting married? Having a girls night in, celebrating an anniversary or supporting a loved one during the loss of life, massage is an excellent source of therapy and relaxation.

Couples and multiple client sessions are welcomed, we have both male and female therapists on our staff to meet the needs of our clients.

For parties consisting of more than two (2) guests, please reach out to us directly at info@blackviywellness.com. Provide the party number, location, desired length of service and date of service.